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Project Management
Case Study #2

Enterprise System Modernization & Program Reauthorization

State Government Agencies

Program Summary

A major public-sector modernization program was reauthorized following a program pause and required immediate improvements to governance, delivery controls, vendor coordination, and oversight. The initiative involved modernization of a highly complex technology environment with numerous interconnected systems and subsystems, significant technical debt, and substantial cross-vendor dependencies.

Our Solution

ISG brought extensive experience supporting large-scale public-sector modernization efforts to establish governance structures, delivery controls, accountability mechanisms, and oversight processes.

Our PMO approach emphasized decision-ready governance, integrated planning, vendor accountability, financial transparency, and proactive risk management. The team focused on increasing visibility into program performance while aligning agency stakeholders and vendors around a common delivery framework.

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Results

  • Accelerated program readiness through established governance and oversight frameworks.

  • Improved alignment across agencies, stakeholders, and vendors.

  • Increased visibility into risks, issues, and overall program performance.

  • Provided decision-ready information to strengthen executive oversight and accountability.

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