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ISG's Core Services

Everything begins with our core services—the strategic offerings that support and strengthen the communities we serve. Whether delivering cybersecurity, feasibility studies, or other high‑impact solutions, these services form the foundation of our value and the catalyst for meaningful, community‑focused engagement.

Quality Assurance Services

Project & Program Quality Assurance (QA) 

Independent, outcome-focused Quality Assurance helping public sector organizations’ projects and programs identify and mitigate risk, strengthen delivery discipline, and elevate team practices to successfully implement IT systems that deliver business value and serve customers. 

Technical Quality Review (TQR) and Independent Verification and Validation (IV&V) 

Independent, experience based assessments across feasibility studies, procurements (requests for proposals or information), vendor contracts, testing and security strategies and plans, agile practices, and other critical areas influencing project success. 

Advisory Services 

Independent, risk‑informed technical assessments that evaluate system readiness, architecture, and alignment with security and regulatory standards  

Objective, independent verification that project processes and technical deliverables meet defined standards and that solutions perform as intended. 

Technical Advisory Services

Cybersecurity

We partner with executive leadership to translate cybersecurity risk into actionable strategy, strengthening governance, enabling secure modernization, and protecting mission outcomes.

Feasibility Studies

We bring clarity and credibility to the Feasibility Study process, using human-centered, defensible analysis that helps Washington State agencies secure approval, unlock funding, and establish readiness for WaTech alignment.​

Data Modernization

We help state agencies modernize data platforms, governance, and analytics so trusted data is accessible, secure, and usable across the enterprise.

Organizational Change Management Services

Healthy organizations are built on effective leaders, strong teams, productive relationships, and clear ways of working. ISG helps leaders and teams strengthen collaboration, improve communication, navigate conflict, build trust, and develop the capabilities needed to achieve results together. 

Professional Coaching

Organizational Health

Healthy organizations are built on effective leaders, strong teams, productive relationships, and clear ways of working. ISG helps leaders and teams strengthen collaboration, improve communication, navigate conflict, build trust, and develop the capabilities needed to achieve results together.

Facilitation Services

ISG provides neutral, third-party facilitation services that guide leaders, teams, boards, interested parties, and workgroups through complex conversations and decision-making processes. Our facilitators create structured, inclusive environments where participants can contribute meaningfully, explore diverse perspectives, and reach productive outcomes.

Project Management Services

​Project Initiation & Governance

Build a strong foundation for success through strategic planning, governance, and decision-making frameworks.

Procurement & Vendor Management

Navigate procurement and vendor relationships with confidence while reducing risk and maximizing value.

Project Delivery & Go-Live Support

Guide projects from implementation through launch and stabilization with disciplined execution and proactive support.

OneISG: Bringing Clarity and Cohesion to Complex Transformations

OneISG is an integrated transformation model that aligns leadership, delivery, and technology around a human‑centered vision—so complex programs move forward with clarity, cohesion, and measurable results.

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Through OneISG, we serve as the connective tissue across strategy, planning, execution, and long‑term sustainability. We help public agencies navigate complexity by unifying people, processes, and technology into a single, coherent delivery model—reducing fragmentation, improving governance, and enabling teams to deliver value iteratively and sustainably.

Our model is delivered through four integrated lenses—Aligned Leadership, Delivery Excellence, Technical Expertise, and Human‑Centric Vision & Design—ensuring decisions are anchored, teams are enabled, and solutions are built with real people in mind. OneISG meets organizations where they are in their transformation journey and provides the structure, guidance, and capability needed to stabilize, modernize, and evolve with confidence.

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Our Practices

Behind every service we offer is a practice area dedicated to making it real. These teams combine discipline, methodology, and specialized knowledge to deliver work that is consistent, high‑quality, and aligned across engagements.

Organizational Change Management

Change and transformation do not happen on their own. They occur when leaders and teams are equipped, aligned, and ready to navigate complexity and perform at their best. Through our organizational effectiveness offerings, including professional coaching, leadership and team development, conflict resolution, and facilitated workshops and events, we help organizations strengthen the people side of performance, whether supporting a transformation effort or advancing a strategic priority.

Technical Advisory

ISG is a proven leader in providing technical advisory services to public sector organizations across cybersecurity, feasibility studies, procurement, and data modernization. Our advisors operate at the executive level, helping agency leaders navigate complex technology decisions with clarity, confidence, and compliance. We have enabled faster development of funding decision packages, reduced repeat audit findings through governance improvements, accelerated modernization initiatives by embedding security and strategy early, and shortened data assessment and planning cycles from months to weeks—delivering measurable outcomes aligned to agency mission and legislative expectations.

Quality Assurance

​ISG’s QA methodology is grounded in collaboration, transparency, and timely insight. We gather information through interviews, artifact reviews, and observation of project activities to assess delivery health across governance, execution, and technical readiness. 

Project Management

ISG's Program and Project Management approach combines proven project management disciplines with the flexibility needed to support each client's unique environment. We understand that no two organizations are alike, which is why we tailor our methodologies, governance models, and delivery tools to align with organizational culture, project complexity, and business objectives.

Client Testimonials

Trees

Section Manager, Public Infrastructure Agency

"When I first began the coaching sessions, I wasn't sure what to expect. I was facing specific challenges involving former co-workers who are now direct reports, and navigating those situations was difficult for me. Rachel's approach was both patient and kind, which made it easy to open up and explore the issues I was encountering.
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Through coaching, I've gained valuable tools to help manage stress and negativity, and I’ve learned the importance of maintaining curiosity in challenging interactions. The strategies and guidance provided have made a real difference in my daily work life.
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I would absolutely recommend coaching to others. The experience has equipped me with practical solutions and fresh perspectives to address workplace challenges. If anyone is considering coaching, I believe they would find it just as helpful and impactful as I have."

Get in Touch

1001 Cooper Pt Rd SW  
Ste #140, PMB #146
Olympia, WA 98502 

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