Organizational Change Management

People & Performance helps organizations strengthen leadership, team effectiveness, and workplace culture through coaching, leadership and team development, conflict resolution, and facilitated workshops. Whether supporting a transformation effort or advancing a strategic priority, these services build the leadership capacity, collaboration, and team dynamics that drive successful change, stronger performance, and lasting organizational impact.

Helping leaders and teams thrive — so change works and performance lasts.

Key Services

ISG’s People and Performance can help your organization with:

Professional Coaching - Read More
Organizational Health - Read More
Facilitation Services - Read More

Practice Overview

Change and transformation do not happen on their own. They occur when leaders and teams are equipped, aligned, and ready to navigate complexity and perform at their best. Through our organizational effectiveness offerings, including professional coaching, leadership and team development, conflict resolution, and facilitated workshops and events, we help organizations strengthen the people side of performance, whether supporting a transformation effort or advancing a strategic priority.

Because most change efforts stall not from a flawed strategy, but from an unsupported human side, People & Performance offerings set the people driving the change up for success through strengthening self-awareness, team dynamics, and leadership capacity. Ultimately, preparing and supporting leaders in this way during a transformation positively influences adoption, behavior change, and leadership alignment, complementing broader management efforts.

While these services are often a critical component of successful change and transformation efforts, they are equally valuable for organizations seeking to strengthen leadership, elevate team performance, improve collaboration, and build healthier, more effective workplaces. Whether you're looking for targeted support in one area or a partner for something larger, these services stand on their own or integrate seamlessly into broader engagements — amplifying every initiative by strengthening the people driving it. And the impact extends beyond any single project or initiative: better leaders and stronger teams shift cultures, transform organizations, and create lasting change.

People and Performance offers a suite of organizational effectiveness services designed to empower leaders and teams to thrive. Our mission is to catalyze leaders and teams to thrive through our dynamic services.

Client Testimonials

Section Manager, Public Infrastructure Agency

"When I first began the coaching sessions, I wasn't sure what to expect. I was facing specific challenges involving former co-workers who are now direct reports, and navigating those situations was difficult for me. Rachel's approach was both patient and kind, which made it easy to open up and explore the issues I was encountering.

Through coaching, I've gained valuable tools to help manage stress and negativity, and I’ve learned the importance of maintaining curiosity in challenging interactions. The strategies and guidance provided have made a real difference in my daily work life.

I would absolutely recommend coaching to others. The experience has equipped me with practical solutions and fresh perspectives to address workplace challenges. If anyone is considering coaching, I believe they would find it just as helpful and impactful as I have."

Case Studies

Leadership Coaching for a Local State Agency

ISG provided 1:1 coaching to 14 agency leaders to develop the skills needed for effective transformational leadership. Using a three-phase approach – Assess, Learn, and Act – ensured that executive leaders built the necessary new skills and had an opportunity to actively apply them to drive meaningful organizational change. This approach included leadership and communication style assessments, individualized leadership development plans, and ongoing 1:1 coaching.

Facilitation Services for a Local State Agency

ISG was hired by the agency to facilitate a two-day strategic planning workshop for its IT division after a period of reorganization and growth. The sessions focused on defining culture, setting strategic objectives, and aligning roles and responsibilities. ISG guided the group through collaborative exercises, resulting in a refined mission statement, strategic objectives, and a clear action plan. This engagement laid the foundation for ongoing alignment, and they requested an annual refresh of the session with ISG.

Organizational Health Services for a Local State Agency

ISG facilitated a trust-rebuilding intervention for a paralegal team impacted by high leadership turnover and historical tension. We addressed conflict directly, established working agreements, and helped the team improve transparency, communication, and resilience in a high-controversy environment, resulting in more productive meetings and sustained team cohesion.